Still Want to Cancel?  Here’s What to Expect

If you decide to move forward in cancelling your community solar subscription, here’s how the process works:

1. Submit the Cancellation Form: Let us know you want to cancel by filling out the form on this page.
2. Email Confirmation: You will receive an email in 3-5  business days indicating that we received your request and are processing your cancellation.
3. Utility Notification: We submit all cancellations once a month, but each electric utility company processes them according to their own schedule.
4. Billing Timeline: Depending on your utility company, cancellations can take up to 90 days to take effect. You may continue seeing charges for solar credits up to a few months after cancellation — this happens because of the delay in billing cycles for credits you’ve already used.

We’re here to guide you through this process and ensure there are no surprises along the way. If you have further questions, call us at 888-606-0054 or email us at hello@neighborhoodsun.solar.