Frequently Asked Questions

What is Community Solar?
Community Solar is a local energy option that makes solar power available to renters and homeowners with no up-front costs or expensive solar panels. Our community solar farms across Massachusetts generate power from the sun and deliver it into the National Grid power grids.
How does the Solar Gardens program work?
Your National Grid account will be linked to Solar Gardens. This generates solar credits on your
National Grid electricity bill, reducing the amount you owe to National Grid – and you’ll save
with a discount from Solar Gardens for those credits. A Solar Gardens customer can save up to 10% each month.
Do I need to own my home or apartment to participate?

Nope! Renters and homeowners alike have access to savings with our solar energy; and remember—no installation necessary!

Do I need to install panels on my roof or property?

No solar panels or installations necessary. It’s simple to get started with no additional sign-up fees.

Are there any sign-up fees?

It’s free to enroll, with no upfront costs. If you choose to cancel for any reason, or move out of National Grid’s service area, there’s no fee to cancel.

How much can I save?

You’ll save up to 10% every month on your electricity costs when you enroll with Solar Gardens.

When will I receive my gift card?

You’ll receive your electronic gift card within five to seven weeks after account verification. We will send your gift card to the email address you provided during enrollment.

What happens to my utility account?

Nothing. You’ll continue to have an account with National grid, and start to save money.

How do I see my savings?

Each month, customers will see solar credits on their National Grid utility bill for the portion of solar power allocated to their account. Customers will then receive a bill from Solar Gardens for the value of those solar credits with their discount applied.

Why do you need my historical electricity usage?

We collect your electricity usage history so that we can adequately credit your National Grid bill with a portion of the solar power generated at our community solar farms, reducing the amount you owe to your utility.

How do I share my electricity usage history?

Sign into your National Grid account and look for “My Energy Usage.” You can then download a copy via the Green Button or email yourself a copy. You’ll need to then send a copy of your historical energy usage to us at:

What is the Green Button?

The Green Button enables customers to access up to 13 months of their energy usage information in a standardized, secure format.

Where can I find my account number?

Your existing utility account number can be found on your National Grid utility bill or by signing into your utility account online.

Are you an electricity supplier (ESCO)?

No, Solar Gardens is a community solar acquisition and management organization, which is not the same as a third-party retail energy supplier. Instead, Solar Gardens provides solar electricity to your utility company and you get a credit for the value of the electricity generated on your behalf. Your discount is also guaranteed for up to 20 years, unlike retail energy suppliers who offer short-term savings and can change rates often.


What's the catch?

There is none. National Grid remains your electric company. As a member of Solar Gardens by Syncarpha, you’ll simply receive monthly savings automatically.

I have other questions - whom should I ask?

You can call us at (413) 419-1830. We’re available Monday to Friday from 8:30 a.m. to 6:00 p.m. ET.

 (413) 419-1830        6 Liberty Square, PMB 6166, Boston, MA 02109

Customer Support Hours:  Monday - Friday  |  8:30 a.m. - 6:00 p.m.